Refund & Exchange Policy
At The Grey Label, we deeply value your trust. Every product is crafted with intention, and while we hope you love what you receive, we understand that sometimes things don’t go as planned. If that happens, we’re here to help with kindness and clarity.
Refunds
We offer refunds only in the rare event that:
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Your product arrives damaged, defective, or
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You receive the wrong item (design, color, or size)
If any of the above occurs, please email us within 48 hours of delivery with clear photos and your order details. We’ll make it right for you.
Exchanges (Size-Related Only)
We get it — sizing can be tricky online. That’s why we allow a one-time size exchange per user, per product type, if the item doesn’t fit you.
Please note:
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Exchange requests must be made within 5 days of delivery
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Items must be unused, unwashed, and returned in their original condition
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Shipping charges for exchanges may apply based on your location
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This exchange is offered only once per product type per customer — once you’ve tried it, you’ll know your best fit for next time
We strongly recommend reviewing our [Size Guide] or contacting us before placing your order to avoid sizing issues.
What’s Not Covered
To keep things fair for everyone, we cannot accept returns or exchanges if:
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The product has been worn, washed, or used
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More than 5 days have passed since delivery
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The wrong size was selected and a size exchange has already been used for this item type
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You changed your mind about the design after delivery
Need Help?
If something’s not right, just reach out at [email protected] with:
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Your order number
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A short explanation
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Relevant photos if needed
We’ll reply within 24–48 hours and guide you through the next steps.
Shipping Info
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Refunds & returns due to our error: We’ll cover all costs
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Size exchanges: Shipping charges may apply
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Refunds (if approved) are sent to your original payment method within 5–7 business days
From Us to You
We’re not here to just sell clothes — we’re here to create a brand that stands for real balance, bold values, and mutual respect.
Thank you for being a part of The Grey Label journey.