At The Grey Label, we value clarity and care. We want your experience to feel as premium as our apparel—without surprises. Here’s everything you need to know about how your order travels from our studio to your door:

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Processing Time

We process all orders within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking information—so you can keep an eye on your package every step of the way.

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Shipping Times

• India: 3–5 business days

• International: 7–14 business days (varies by destination)
  Shipping times may be impacted by factors like courier delays, weather, or holidays—but we’ll keep you updated if anything shifts.

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Shipping Costs

Shipping charges (if any) are calculated and displayed at checkout. 

Occasionally, we offer free shipping promotions—these will always be clearly communicated on our site.

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Tracking Your Order

As soon as your package ships, we’ll send you an email with your tracking details. Reach out anytime if you need help inspecting the status of your delivery.

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Delays & Exceptions

We strive to stay on schedule, but sometimes things run off-track. If there’s an unexpected delay in transit, we deeply appreciate your patience—and we’re always ready to help.

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Questions or Concerns?

 

Need help? Just hit us up at [email protected]. We’re here to assist—promise.