Terms & Conditions

Welcome to The Grey Label. Thank you for supporting an independent streetwear brand. By browsing our site, placing an order, or interacting with us, you agree to the terms below. We’ve kept them as clear and friendly as possible so you know exactly how we work.

General

This website is operated by The Grey Label. Throughout the site, the terms “we”, “us” and “our” refer to The Grey Label.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to follow these Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, and contributors.

Online Store Terms

You must be at least the age of majority in your state or province to use our site, or have parental consent.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any malicious code, viruses, or anything destructive.

Accuracy of Information

We do our best to keep product descriptions, prices, and other details accurate, but occasional errors may occur.
Prices are subject to change without notice, and we reserve the right to correct any errors before or after an order is placed.

Products & Services

Some products may have limited quantities and are subject to return or exchange only according to our Refund & Exchange Policy.
We take care to ensure colors, prints, and sizing are as shown, but slight variations may occur due to screen settings or production processes.

Orders & Billing

We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized use, or unusual ordering patterns.
You agree to provide current, complete, and accurate purchase and account information.
If we make a change to or cancel an order, we will contact you via email or phone.

Size Exchanges

Exchanges are only available for size issues and only once per customer per product type (so you’ll know the right size for next time).
We strongly recommend reviewing our size guide or contacting us before ordering.
Shipping charges for exchanges may apply depending on your location.

Third-Party Links

Our site may include links to third-party websites for your convenience. We are not responsible for the content or accuracy of those sites.

User Content

If you send creative ideas, suggestions, or feedback, you agree that we may use them without restriction to improve our products and services.

Prohibited Uses

You agree not to use our site or products for:

Any unlawful purpose.
Soliciting others to perform illegal acts.
Violating any laws or regulations.
Uploading or transmitting malicious code.
Spamming or phishing.
Interfering with the security features of the site.

Disclaimer & Limitation of Liability

We do not guarantee that our service will be uninterrupted, timely, secure, or error-free.
Products and services are provided “as is” without warranties of any kind.
To the fullest extent allowed by law, The Grey Label will not be liable for any damages resulting from the use of our products or services.

Indemnification

You agree to indemnify, defend, and hold harmless The Grey Label from any claims arising out of your breach of these Terms or your misuse of our services.

Changes to the Terms

We may update these Terms from time to time. The latest version will always be available on our website, and your continued use of the site means you accept any changes.

Contact Us
Questions about these Terms? Email us at [email protected].

Thank you for choosing The Grey Label — where style meets balance.